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it remote support engineer

Grand Baie
3 years
full time
not specified
more than 60 days ago
A dynamic Technology Services and Solutions provider with a base in Grande Baie is looking for a full time Senior Technical Support Engineer.

Job Description: Remote Support Engineer
Location: Grand Baie, Mauritius

Minimum Qualifications: HSC
Microsoft MCSA
Microsoft MCSE (Advantageous)
CCNA (Advantageous)

Experience Required: Minimum of 2-4 years hands on technical experience
Working Hours: 8am to 5pm Monday to Friday
Language Requirement: Candidate must articulate, be fluent in English - French would be an advantage
Personality Profile: Self Motivated
Customer Focus
Hard Working
Strong Interpersonal Skills
Strong Communication Skills
Must be able to work as part of a team and on his/her own

Technical Requirements:
Knowledge of IP networks
Microsoft Server 2008 R2 – 2012 R2
Microsoft core networking services, Active Directory, DNS, DHCP
Microsoft Windows 7, Windows 8.1, Windows 10
Microsoft Office Suite – 2013, 2016 and 365

Duties and Responsibilities:
As a Remote Support Engineer you will need to:
- Log, update and communicate with clients via the support ticketing system;
- Perform normal LAN Administration tasks;
- Be able to support, maintain and troubleshoot customer IT infrastructure environments remotely;
- Be able to support, maintain and troubleshoot customer application environments – Desktop and Servers;
- Be able to assist customers with new requests, manage change and installations;
- Interact with 3rd party vendors;
- Monitor and maintain IT Infrastructure through the use of management software;

The successful candidate must have the right to live and work in Mauritius.
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