hotel sales manager
Riviere du Rempart
more than 60 days ago
An International Hotel Group with a base in the North is looking for a Sales Manager.
The Sales Manager will be responsible for developing and managing an account portfolio with the aim to generate and maximise hotel revenue and market share. Key to this role is building new client portfolio within local market with focus on Government, Wedding and Event business and any new markets / segments identified by DOMS in order to increase revenue and conversion.
Duties and Responsibilities
FINANCIAL RETURNS •Identify new potential accounts and create account plans as per the hotels Business Development standard operating procedures.
•Develop identified portfolio to meet set goals and maximise profitability
•Gather information on current and prospective clients / contacts to generate incremental business
•Maintain effective control of sales expenses
PEOPLE •Use both account interaction and publicly available tools to monitor competitors activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
•Provide feedback to management on changing market conditions, including competition and market trends
•Involve Director of Marketing & Sales where appropriate on sales calls and sales meetings
GUEST EXPERIENCE •Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff
•Conduct client meetings as well as planning and coordinating site introduction tours and inspections
•Handle and manage clients’ queries or issues
•Be proactive and responsible for the follow up of new sales leads to enhance guest experience
•Develop and maintain contact with business generators Operators, travel agents etc.
RESPONSIBLE BUSINESS •Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales Systemfor future reference and control purposes
•Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action
•Develop awareness and reputation of the hotel and the brand in the local community.
Perform other duties as assigned.
Degree or Diploma in Marketing.
Business or Hospitality Management qualification.
Minimum of 3 years of relevant Sales experience in Hospitality or a related service industry.
Expected to possess the following skills:•In-depth knowledge of sales principles and techniques
•Effective communication and negotiation skills
•Strong knowledge of hotel products, rates and marketing programmes
•Excellent PC skills including MS Office
•Ability to develop strong relationships with customers and other stakeholders
•Knowledge and experience of Sales Systems is advantageous
•Fluency In English and French
•The right to live and work in Mauritius